Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a returns authorization number (’RMA’). All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return.
The Company operates a 7 day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 7 days of delivery to the Customer. The Customer should return the Goods to “The Returns Department,iFuture Technology”, clearly quoting the Customer’s account number, order number, Invoice number and RMA.
Any Goods returned after 7 days as ‘unwanted’ or ‘incorrectly ordered’ will only be accepted at the discretion of the Company. All Goods returned (whether within 7 days of delivery or otherwise) will be subject to a restocking fee of 40% of the invoice value of the Goods (subject to a minimum charge of INR 3000).
Goods that consist of software or are specially constructed or contain any of the hazardous substances referred to in European Union’s Directive 2002/95/EC on the Restriction of the Use of Certain Hazardous Substances in Electrical or Electronic Equipment (RoHS) may not be returned under this Condition 6. Any Goods which are not in catalogue or are non-stock items may not be returned under this Condition. Any static sensitive Goods supplied in sealed packaging may not be returned if the blister or ‘peel’ packs in which they are supplied has been opened, tampered with or damaged.